Contact information

MATCHA HOME CAFE

DIRECT INBOUND COMMUNICATIONS

Operating Entity: B5K DIGITAL

Proprietor: Chad Lee Woolard

Corporate Address: Matcha Home Cafe, 3189 County Rd. 232, Rockdale, TX 76567, USA

Email: matchahomecafe@b5kdigital.com

Phone: +1 (512) 239-8427

CUSTOMER SERVICE SERVICE-LEVEL AGREEMENT (SLA)

• We operate with uncompromising efficiency. Expect a definitive response and resolution from our team within 24 hours.
• Order Cancellations: Submit your request immediately. The exact second your order clears our processing queue and fulfillment initiates, the shipping destination is permanently locked and cannot be altered.
• Damage Triage: We ship premium borosilicate glass and handmade ceramics. If your item arrives compromised due to transit handling, do not discard the packaging. Email our support desk immediately with high-resolution photographic evidence of the shattered or chipped item alongside the original shipping box. We will rush a pristine replacement to your door at zero cost.

WHOLESALE PARTNERSHIPS

• B2B Operations: We process net terms and purchase orders seamlessly through Shopify's native B2B infrastructure. Email us directly to initiate wholesale volume orders for ceremonial grade matcha or bulk aesthetic drinkware.