Shipping policy

SHIPPING & FULFILLMENT POLICY

Matcha Home Cafe is proudly owned by Chad Woolard and officially headquartered at 3189 County Rd. 232, Rockdale, TX 76567, USA.
To ensure the highest quality control, all physical inventory is warehoused, packaged, and dispatched directly from our specialized fulfillment partner, the Ishiki Matcha company, located in New York.
We utilize advanced warehouse management systems (WMS) to optimize carrier routing, ensuring your order takes the fastest possible path to your door.

We know you are excited to elevate your daily ritual. The modern standard for e-commerce delivery is two days, and we aggressively target this transit velocity for domestic orders once processing clears.
We completely reject the outdated, frustrating model of 12-to-20-day shipping times. You deserve premium speed for a premium product.
Please double-check your address at checkout. The moment your order is submitted and fulfillment begins, the destination is permanently locked in our system to maintain our shipping speed.

Our catalog features beautiful, premium borosilicate glassware and stunning handmade ceramic matcha bowls (chawan).
Because we ship fragile, high-quality materials, the reality of transit logistics means glassware experiences an unavoidable 5-8% breakage rate, while ceramics face a 3-5% breakage rate.
This is absolutely not your fault, and we actually care an enormous amount about your experience. We never want you to open a highly anticipated package only to find a chipped or shattered item.
If your product arrives damaged in any way, we will take care of you immediately. Simply email our support team within 48 hours of delivery with a clear photo of the broken item and its original packaging. We will rush a pristine replacement out to you at zero cost. We are with you at every step to ensure your home cafe is flawless.

While we fully protect you against transit damages, please note that the exact moment your package is scanned by the outbound carrier in New York, the legal title and risk of loss transfer to you.
We cannot accept financial liability for shipping delays caused by severe weather, customs processing, or macro-logistical carrier failures.
Once a package is officially marked as "Delivered" by the carrier to your provided address, we are not responsible for lost or stolen goods.